SUBMIT A REQUEST
Why is my headset showing a black screen?
Can I wear my glasses in the VR headset?
Can I modify the safe use boundary?
What if movement tracking is not working?
Why are my headset lenses fogging up?
Why is my headset not charging?
Why is everything blue or gray in the headset?
Why does the view in the headset look blurry?
Why does my headset keep shutting off?
What do I do if the headset straps fell off or are too loose?
How do I find the asset tag on a headset?
Can I use headphones with the headset?
Can I order replacement parts?
OCULUS RIFT FAQs
Why is there a black screen in the Oculus Rift headset?
Why is there a blue grid in my Oculus Rift headset?
What is my password for updates to my Oculus Rift?
Virtual Environment FAQs
Connectivity and Content FAQs
Why can't I select anything with my controller?
Why can't I see my controller pointer in the headset?
Why is my controller not working after I changed the battery?
How do I re-pair a controller?
Why am I getting a Cannot Find Controller message?
My battery leaked into my Oculus Go controller. What do I do?
How long should learners spend in the VR headset?
What if a learner feels discomfort in the headset?
Why do I feel not centered/too tall in the Oculus Rift?
Why am I getting an Unknown Source error?
Why don't I have the latest training content?
What if my headset is not connected to Strivr?
How long do I need to keep my devices plugged in?
How do I find the asset tag on a management device?
How can I make sure my devices connect to the Internet?
How can I ensure my devices are set up correctly?