Frequently Asked Questions

Why is my headset showing a black screen?

Can I wear my glasses in the VR headset?

Can I modify the safe use boundary?

What if movement tracking is not working?

Why are my headset lenses fogging up?

Why is my headset not charging?

Why is everything blue or gray in the headset?

Why does the view in the headset look blurry?

Why does my headset keep shutting off?

What do I do if the headset straps fell off or are too loose?

How do I find the asset tag on a headset?

Can I use headphones with the headset?

Can I order replacement parts?

Why can't I select anything with my controller?

Why can't I see my controller pointer in the headset?

Why is my controller not working after I changed the battery?

How do I re-pair a controller?

Why am I getting a Cannot Find Controller message?

My battery leaked into my Oculus Go controller. What do I do?

Why don't I have the latest training content?

How can I verify a headset's wifi connection?

How long do I need to keep my devices plugged in?

How can I make sure my devices connect to the Internet?

Why is my company's captive portal page unusable?

How long should learners spend in the VR headset?

Can we display our logo in the headset?

Does Strivr support SSO authentication?

What if a learner feels discomfort in the headset?

Exiting Strivr training

Can I create training content?