Why does my headset keep shutting off?

If your headset repeatedly switches off, try the following solutions:

1. Make sure the headset is secured with the headstraps and that the foam facial interface is not obscuring the proximity sensor. It's important that the facepad makes a good seal to the learner's face. If light leaks in, it can disrupt the proximity sensor. To learn more, see Understanding the Proximity Sensor.

2. Make sure not to touch the power button when you are putting the headset on. When the headset is in sleep mode and you put it on, the proximity sensor automatically turns it on. If you touch the power button while putting on the headset, it enters sleep mode, turning off the display. Touch the power button again to wake the headset.

NOTE: It is normal for the headset to enter sleep mode if it doesn't detect any interaction (either from the headset or the controller.) There are no settings that you can adjust for this but a small movement of the headset or controller will keep it awake.