Why is my headset not charging?
If your headset is not charging, try these solutions:
Plug the headset into the USB Hub and wait 15 minutes. If the light is orange (Oculus Go) or yellow (Pico G2/Pico 4KS/Pico Neo 3), the device is currently charging. If the light is green the headset is fully charged. See the Headset Light Indicator chart for more information about the headset light.
If no light shows, check that the cable is fully plugged into the headset and the USB Hub or wall adapter.
If it will still not charge, contact Strivr support at (855) 897-0082.