Headset FAQs

Frequently asked questions about VR headsets.

Why is my headset showing a black screen?

Can I wear my glasses in the VR headset?

Can I modify the safe use boundary?

What if movement tracking is not working?

Why are my headset lenses fogging up?

Why is my headset not charging?

Why is everything blue or gray in the headset?

Why does the view in the headset look blurry?

Why does my headset keep shutting off?

What do I do if the headset straps fell off or are too loose?

How do I find the asset tag on a headset?

Can I use headphones with the headset?

Can I order replacement parts?