Strivr Player release notes

January 2023 version 2.21 (Full version 2.21.23032.01)

Datadog integration

Datadog is now integrated into Strivr Player. This behind-the-scenes improvement will help Strivr identify and fix issues faster and more efficiently. Datadog is an observability service used to provide analytics and diagnostics for cloud-scale software.

January 2023 version 2.19 (Full version 2.19.23009.02)

Bug Fix: Wi-fi settings button combination

When using a Pico Neo 3, the user could inadvertently launch the wi-fi settings page by holding down the trigger on a controller. This bug has been fixed and now the wi-fi settings page is accessible only through the designed method (holding the trigger and pushing the thumbstick up simultaneously for 1 second.)

Access wi-fi settings by holding the trigger and pushing the thumbstick up for 1 second

Streamlined headset provisioning

This version introduces the ability to provision a headset via the Strivr Portal, loading Strivr software and training experiences. Up until now, all headset provisioning occurred at the Strivr warehouse. With this new option, users with the necessary privileges are able to create a training-ready headset from within the Strivr Portal.

December 2022 version 2.18 (Full version 2.18.22346.02)

Bug Fix: Change Hands button

The Change Hands button will no longer appear on in-headset menu pages for the Pico Neo 3. When using a Pico Neo 3 headset, the learner can switch hands at any time by pulling the trigger for the desired controller.

Change Hands button will be removed for Neo 3 headsets

Initial Meta Quest 2 support

This version of Strivr Player adds initial support for the Meta Quest 2 headset. Strivr Player can be registered to Strivr Cloud on the Quest 2 and play both 360 video and dialogue content created with Strivr's Creator tools.

Bug fix: Memory management

Strivr Player would sometimes crash while playing certain videos due to a memory management issue. This issue is now resolved and Strivr Player should no longer crash during video playback.

Bug fix: About section

About screens in the headset would sometimes not load. This issue has been resolved and should now load without issue. To visit the About screens in the headset, select the About button in the main menu.

Bug fix: Microphone access in Meta Quest 2

Strivr Player was unable to allow access to the microphone on Meta Quest 2 headsets without restarting the device. This issue has been resolved and we can now gain access to the microphone without having to restart the headset.

Bug Fix: Dialogue experience assets in improper environment

Assets would sometimes load in the wrong environment when starting a dialogue experience. This issue is now resolved and assets now load in the correct environment.

Better messaging for missing experiences

If a user tries to launch an experience that is not installed or not completely installed, the resulting error message is now more descriptive and useful to Strivr Support. In the past trying to load an uninstalled third-party experience resulted in a generic message.

Bug fix: Exiting initial headset setup on Pico Neo 3

In previous versions of Strivr Player, if a user short-pressed the control home button during initial headset configuration for Pico Neo 3, the headset immediately launched Strivr Player and the user could not return to initial configuration without restarting the headset. Now short-pressing the home button during initial headset configuration does not exit to Strivr Player.

More about initial headset configuration

Bug fix: Inaccurate connection status

In previous versions, the connection status on the About page was reporting false negatives (that the headset was not connected to Strivr when it was). Connection status should now be accurate.

Clock drift handling

In older versions of Strivr Player, if the headset’s system clock drifted more than 5 minutes from the actual time, calls to Strivr Cloud would fail, preventing content and system updates as well as telemetry and training data reporting. This is now fixed so the headset should always be able to connect to Strivr Cloud, even if the device time is wrong.

Access code entry

In some situations, users need to exit Strivr Player to adjust Pico settings. To accomplish this, users contact Strivr Support for an access code (also called a kiosk code) and enter the code in their headset.

In older versions of Strivr Player, the functionality to exit out of Player via access code was a part of the login screen, where users would enter the kiosk code on the same page they would enter the login ID. Now there is a new screen dedicated to this functionality. To get to this screen, click the About button in the main menu, then click the right arrow button until you see the screen with the number pad.

Health reporting

Older versions of Strivr Player reported health information to Strivr Portal including battery status, storage information, app version, etc. with the help of another app called HMDManager. Now the two apps are merged; Strivr Player can report all of this information to the Strivr Portal without the need for a second app.

Acclimation UI refresh

Background

The background of acclimation screens is now darker and, where relevant, shows the proper controller for the headset.

Alignment screen for Pico Neo 3

Login screen

  • Added a login instruction field at the top of the login keyboard. This field is customizable through the appconfig file. Contact your Strivr account executive to learn more.

  • Users can now jump to specific characters on the login field, and can clear individual characters or the entire field during login.

  • When entering the code to exit Strivr Player, users can now enter the code and select "Log In". Previously, users selected "Sys".

Health & Safety

  • Updated the standard language on Health & Safety. This field is customizable through the appconfig file. Contact your Strivr account executive to learn more.

  • Users can now select “log off” if they don’t agree with Health & Safety message (in which case they will jump back to the initial acclimation sequence) or “continue” to proceed to the menu

  • Login and Health & Safety screens are now always the last 2 screens in the acclimation sequence

Time hunt improvement in 360 videos

Previously, when users selected the correct location during a timed hunt, clicking the same location again resulted in an incorrect selection indicator. Now, clicking the same correct location returns the correct selection indicator.