Strivr Player release notes

Incompatible experience handling

If an experience is not compatible with the version of Strivr Player on the headset, it will appear as inactive in the course, but all other experiences in the course will be active and usable. Previously, the entire course was hidden.

Incompatible experience error in the Train menu in Strivr Player

Bug fix: Display of 10+ modules

In the training menu in Strivr Home, if a course contained 10 or more modules, the count of modules would be cut off by the module icon.

Bug fix: Stuck state during acclimation

If a user pressed the Back button repeatedly during acclimation screens in the headset, they could become stuck in a state with no placards.

Hotfix

This version of Strivr Player includes a bug fix that fixes an issue where large content downloads could get stuck, particularly while downloading large files. This issue has been fixed and now large content downloads will not get into this state.

Demonstration mode

When prompted for registration in a headset not yet registered with Strivr, users can now select Enter Demo Mode. In Demo Mode, the user can go through pre-installed training courses but the headset will not connect to the Strivr cloud.

Demo Mode option on registration code entry screen in a headset

Course list ordering

In the course list in Strivr Player (accessible from the Facilitator user role), courses are now listed from the top down instead of from the bottom up.

In-headset registration

Headsets on which Strivr Player has been installed but which are not yet registered will prompt the user to enter a registration code. Once the headset is registered, it will connect to the Strivr cloud and receive training courses.

NOTE: In-headset registration is only required when Strivr Player has been installed from a third party source. Headsets received directly from Strivr are already registered

To obtain a registration code

1. In the Developer section of the Strivr Portal, click Registration Code.

2. Click Generate Code.

Prompt/registration entry screen in a headset

Registration Code link in the Device Details section of the Strivr Portal

Obtaining a code in the Device Details section of the Strivr Portal

Strivr Home and main menu - Bug fixes

• Fixed an issue where the closed captioning button would have a blue background when highlighted.

• Fixed an issue where one of the planters in the environment was missing its plant.

• Fixed an issue where the course cards would briefly display in the expanded state upon loading of the main menu.

Improved telemetry upload flow

Uploads of telemetry files to Strivr will now be triggered by a user logout and a check will automatically run every 15 mins to see if there are any remaining files that need to be uploaded. In previous versions of Strivr Player, upload of telemetry files could only be triggered by a user logout. This would sometimes cause issues where if telemetry failed to upload during logout for any reason, data could become stuck on the headset until someone logged out of Strivr Player.

Bug fix: Throttling

This version of Strivr Player includes a bug fix where Strivr Player would sometimes ignore its throttling rules (bandwidth limits and download windows). This bug stemmed from improper caching of Player settings files (also called AppConfig files).

New acclimation flow

When users wear the headset, after initial welcome screens, they will now select what role best represents them: New Learner, Experienced Learner, or Facilitator.

Users choose their level of experience

Selecting New Learner guides the learner through headset fitting, image quality, and accessibility screens before login. Selecting Experienced Learner gives the learner the option to view image quality and accessibility screens before login. Choosing Facilitator presents the user with options and tools that help diagnose any issues related to internet connectivity or Strivr services, along with a list of courses installed on the headset, a summary of telemetry status, and the option to exit to Pico settings by entering an access code.

New menu and Strivr Home

Strivr’s in-headset lobby environment has been redesigned as Strivr Home, a 360-degree space built to resemble a relaxing and secluded home.

Looking left and right in Strivr Home

The main menu has also been redesigned to showcase available courses.

A training menu in Strivr Home, showing available courses

An expanded course, showing modules and experiences
The user scrolls the lists with the thumbstick or trackpad on their controller

Also in Strivr Home, below the training menu, the user can see a connectivity indicator, turn Closed Captions on and off, see headset and controller battery levels, and log off.

NOTE: For controller battery level, a white controller is above 20% charge; a red controller is below 20% charge and its batteries should be replaced.

API gateway

Starting with version 3.0, Strivr Player now uses new APIs that consolidate all traffic coming from the application to point to our domain: api.strivr.com. Strivr has historically maintained multiple domains for traffic between VR headsets and its platform. This change is being made to improve our overall security. Customers must allow this domain prior to upgrading to version 3.0 of Player.

Hotfix

This version of Strivr Player includes a bug fix that fixes an issue where large content downloads could get stuck, particularly while downloading large files. This issue has been fixed and now large content downloads will not get into this state.

Datadog integration

Datadog is now integrated into Strivr Player. This behind-the-scenes improvement will help Strivr identify and fix issues faster and more efficiently. Datadog is an observability service used to provide analytics and diagnostics for cloud-scale software.

Bug Fix: Wifi settings button combination

When using a Pico Neo 3, the user could inadvertently launch the wifi settings page by holding down the trigger on a controller. This bug has been fixed and now the wifi settings page is accessible only through the designed method (holding the trigger and pushing the thumbstick up simultaneously for 1 second.)

Access wifi settings by holding the trigger and pushing the thumbstick up for 1 second

Streamlined headset provisioning

This version introduces the ability to provision a headset via the Strivr Portal, loading Strivr software and training experiences. Up until now, all headset provisioning occurred at the Strivr warehouse. With this new option, users with the necessary privileges are able to create a training-ready headset from within the Strivr Portal.

Bug Fix: Change Hands button

The Change Hands button will no longer appear on in-headset menu pages for the Pico Neo 3. When using a Pico Neo 3 headset, the learner can switch hands at any time by pulling the trigger for the desired controller.

Change Hands button will be removed for Neo 3 headsets

Initial Meta Quest 2 support

This version of Strivr Player adds initial support for the Meta Quest 2 headset. Strivr Player can be registered to Strivr Cloud on the Quest 2 and play both 360 video and dialogue content created with Strivr's Creator tools.

Bug fix: Memory management

Strivr Player would sometimes crash while playing certain videos due to a memory management issue. This issue is now resolved and Strivr Player should no longer crash during video playback.

Bug fix: About section

About screens in the headset would sometimes not load. This issue has been resolved and should now load without issue. To visit the About screens in the headset, select the About button in the main menu.

Bug fix: Microphone access in Meta Quest 2

Strivr Player was unable to allow access to the microphone on Meta Quest 2 headsets without restarting the device. This issue has been resolved and we can now gain access to the microphone without having to restart the headset.

Bug Fix: Dialogue experience assets in improper environment

Assets would sometimes load in the wrong environment when starting a dialogue experience. This issue is now resolved and assets now load in the correct environment.

Better messaging for missing experiences

If a user tries to launch an experience that is not installed or not completely installed, the resulting error message is now more descriptive and useful to Strivr Support. In the past trying to load an uninstalled third-party experience resulted in a generic message.

Bug fix: Exiting initial headset setup on Pico Neo 3

In previous versions of Strivr Player, if a user short-pressed the control home button during initial headset configuration for Pico Neo 3, the headset immediately launched Strivr Player and the user could not return to initial configuration without restarting the headset. Now short-pressing the home button during initial headset configuration does not exit to Strivr Player.

More about initial headset configuration

Bug fix: Inaccurate connection status

In previous versions, the connection status on the About page was reporting false negatives (that the headset was not connected to Strivr when it was). Connection status should now be accurate.

Clock drift handling

In older versions of Strivr Player, if the headset’s system clock drifted more than 5 minutes from the actual time, calls to Strivr Cloud would fail, preventing content and system updates as well as telemetry and training data reporting. This is now fixed so the headset should always be able to connect to Strivr Cloud, even if the device time is wrong.

Access code entry

In some situations, users need to exit Strivr Player to adjust Pico settings. To accomplish this, users contact Strivr Support for an access code (also called a kiosk code) and enter the code in their headset.

In older versions of Strivr Player, the functionality to exit out of Player via access code was a part of the login screen, where users would enter the kiosk code on the same page they would enter the login ID. Now there is a new screen dedicated to this functionality. To get to this screen, click the About button in the main menu, then click the right arrow button until you see the screen with the number pad.

Health reporting

Older versions of Strivr Player reported health information to Strivr Portal including battery status, storage information, app version, etc. with the help of another app called HMDManager. Now the two apps are merged; Strivr Player can report all of this information to the Strivr Portal without the need for a second app.

Acclimation UI refresh

Background

The background of acclimation screens is now darker and, where relevant, shows the proper controller for the headset.

Alignment screen for Pico Neo 3

Login screen

• Added a login instruction field at the top of the login keyboard. This field is customizable through the appconfig file. Contact your Strivr account executive to learn more.

• Users can now jump to specific characters on the login field, and can clear individual characters or the entire field during login.

• When entering the code to exit Strivr Player, users can now enter the code and select "Log In". Previously, users selected "Sys".

Health & Safety

• Updated the standard language on Health & Safety. This field is customizable through the appconfig file. Contact your Strivr account executive to learn more.

• Users can now select “log off” if they don’t agree with Health & Safety message (in which case they will jump back to the initial acclimation sequence) or “continue” to proceed to the menu

• Login and Health & Safety screens are now always the last 2 screens in the acclimation sequence

Time hunt improvement in 360 videos

Previously, when users selected the correct location during a timed hunt, clicking the same location again resulted in an incorrect selection indicator. Now, clicking the same correct location returns the correct selection indicator.