Why is my training data missing?

If you don't see data from a recent training session on the Strivr Portal, the most likely cause is that the learner did not complete a full session. A full session includes logging in, completing a training experience, and then logging out. Note that if a learner does not log out, training data for that incomplete session will be transmitted to Strivr the next time the headset is used for a new session.

Logging out includes:

  1. Selecting Log Off underneath the training menu in Strivr Home.

  2. Confirming that you want to end the session.

  3. Selecting a value on the post-training survey and selecting Submit.

  4. Selecting Done on the final screen.

NOTE: If your company does not show the post-training survey screen, it is not necessary.