FAQs
Answers to frequently asked questions received by our support team.
Headset FAQs
- Why is my headset not charging?
- What if movement tracking is not working?
- Why is my headset showing a black screen?
- Can I modify the safe use boundary?
- Why is everything blue or gray in the headset?
- What do I do if the headset straps fell off or are too loose?
- Why does my headset keep shutting off?
- Can I order replacement parts?
- How do I find the asset tag on a headset?
- Can I use headphones with the headset?
- Why does the view in the headset look blurry?
- Why are my headset lenses fogging up?
- Can I wear glasses in the VR headset?
Controller FAQs
- Why is my controller not working after I changed the battery?
- My battery leaked into my Oculus Go controller. What do I do?
- Why am I getting a Cannot Find Controller message?
- Why can't I select anything with my controller?
- How do I re-pair a controller?
- Why can't I see my controller pointer in the headset?