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How can I verify a headset's wifi connection?

NOTE: Learners can train when not connected to Strivr—their training data will be transmitted to Strivr the next time the headset connects.

Once a headset has been connected to a wifi network, it should automatically reconnect to that network in the future. If you want to check that a headset is connected to wifi, follow these steps:

For Strivr player version 3.10 and later:

Check the Connectivity indicator in the quick menu beneath the training menu in Strivr Home; click the indicator to view connectivity and network information.

strivr-home-quick-menu-wifi

For Strivr Player version 3.0 and later:

On the User Type screen, select Facilitator. Then select Connectivity.

supportability-crops-facilitator-connectivity

You should see icon-connectivityConnected to Strivr.

supportability-crops-connected

If you see icon-no-connectionNot Connected to Wifi, select the blue checkmark, then choose a network and key in the password. If you see icon-no-connectionWifi not enabled or icon-no-connectionNot Connected to Strivr, contact support.

For Strivr Player versions before 3.0:

Open the About screen from the training menu. It should say Connected to Strivr.

about-button-to-about-screen

If the About screen says WiFi not enabled, open the wifi screen by tilting the thumbstick up while pulling the trigger, and then toggle Use Wi-Fi to On.

neo-3-controller-wifi-screen-callouts

If you see the status Not Connected to Strivr, contact support.