Strivr Player release notes

IMPORTANT: With Strivr Player 3.19, new versions of Strivr Player include an End of Support Date. See 3.19 release notes below for more details.

February 2024 version 3.19 (Full version 3.19.24046.88)

End of Support date: 08/13/2024

Content download progress

This version of Strivr Player includes a new feature that provides more visibility into the download status of content. The Course List screen (accessible via the Facilitator flow) now shows near real-time data around content download status. These statuses include whether a course is pending download, currently downloading, or has finished downloading. When a course is downloading, a progress bar shows how much of the course has been downloaded, the total size of the course, and the current download bitrate.

The Course List screen in Strivr Player, showing a course downloading

Unsupported Player Version Messaging

Users will now be notified when their version of Strivr Player is unsupported—a message will appear on the Manage Headset screen, accessible via the Facilitator flow. If issues or bugs arise with an unsupported version of Strivr Player, updating to a newer version will be the recommendation. A Strivr Player version will be considered unsupported 180 days after that version’s release. An unsupported Strivr Player version will continue to function, but will not receive the same level of support as supported versions.

The Manage Headset screen in Strivr Player, showing the Unsupported Player Version message

Improved content download speeds

Strivr’s content download functionality has been improved. Users will experience faster download speeds and concurrent content downloads.

Bug fix: Customer logo

In the case that a headset was updating from a version of Strivr Player that does not support addition of a customer logo to Strivr Home to a version that does support it, it was required that Strivr Player be updated before receiving a Player Settings file that enabled this feature. If a Player Settings file was pushed to the device before updating Strivr Player, the logo would not show up in Strivr Home until another new Player Settings file was pushed to the device. This issue has been fixed and now the Player Settings file can be pushed to the device prior to the Strivr Player version update.

Bug fix: Stitching issue

This version of Strivr Player includes a bug fix that addresses a stitching issue that was visible for 360 videos. This visual artifact was the result of the video rendering library we use and it would cause some 360 videos to display lines where the video was stitched together. This issue has been resolved and now video stitching should look smooth.

Before bug fix

After bug fix

Version 3.6 Hotfix (Full version 3.6.23300.61)

Communication to Strivr services

This version of Strivr Player includes a bug fix that addresses a critical issue around an Android OS resource limitation which prevented cloud updates and general communication to Strivr services. This hotfix resolves this issue and will fix any headsets currently affected by this issue as well as prevent this issue from occurring on any devices in the future.

Learner position orientation

This version of Strivr Player includes a bug fix that addresses an issue where the learner position and rotation could end up in an incorrect state in certain scenarios where the headset was physically moved while the activity was paused. This issue has been fixed and now the learner position and rotation will always be oriented correctly after pausing during an activity.

Bug Fix: Empty Strivr Home environment during transition

This version of Strivr Player includes a bug fix that addresses an issue where an empty learner environment would show briefly while moving between experiences. This issue has been fixed; there is now a seamless transition between experiences and the environment is not shown to the user during this transition period.